This page explains how to delete your MSeller account (including the MSeller Lite app, by Mobile Seller LLC) and what happens to your data.
From the MSeller Lite app
If you are the business administrator:
- Open MSeller Lite and sign in.
- Go to the More (Más) tab.
- Tap Delete account (Eliminar cuenta).
- Confirm with your password (or your Google account) and type DELETE.
Deleting the account deletes the business and access for all of its users. If you are a seller, driver or other user of a business, ask your business administrator to remove your user, or email us.
By email
If you no longer have the app or can't sign in, send your request from your account's email address to:
privacy@mseller.app
- The account's email address.
- The business name.
- Whether you want to delete only your user or the whole business (administrators only).
We will verify that the request comes from the account holder and complete it within 30 days.
What is deleted
- Your login and user profile (name, email, phone).
- If you are the administrator and delete the account: the business and its users.
- Photos and files uploaded from the app, except those that are part of fiscal documents.
What we keep, and for how long
- Invoices, fiscal receipts (NCF / e-CF) and accounting records already issued, for as long as the applicable tax law requires (for example, DGII regulations in the Dominican Republic).
- Security and service billing records for up to 12 months, to prevent fraud and meet legal obligations.