Refund, Return and Cancellation Policy

1. Scope

This policy applies to paid subscriptions to the MSeller platform (Starter, Growth, Business and Enterprise plans and add-ons) paid with a Visa or Mastercard card. It complements section 4 of our Terms of Service; if in doubt, the Terms prevail.

2. No refunds for paid periods

Subscription fees are charged in advance and are non-refundable, except as required by law. This applies to both monthly and annual billing: no full or partial (prorated) refunds or credits are given for the current period already paid, or for unused months of an annual plan.

So you can evaluate MSeller without paying, we offer a Free plan that does not require a credit card.

3. Cancellation

You can cancel your subscription at any time from your account settings or by contacting our support team. Cancelling stops automatic renewal: you will not be charged again.

Your account stays active with your plan's features until the end of the paid period; after that it moves to the Free plan or is closed. Export any data you want to keep before the period ends.

4. Returns

MSeller is a digital service (cloud software). We do not sell or ship physical products, so there is no merchandise to return.

5. Duplicate charges or billing errors

If you see a duplicate charge or a charge that does not match your subscription, contact us. If we confirm the error, we reverse the incorrect charge to the same card used for the payment.

6. Currency and exchange rate

Card payments processed by Azul in the Dominican Republic are charged in Dominican pesos (RD$ / DOP), converted at Azul's exchange rate in effect on the payment date. USD prices are for reference; the exact RD$ amount is shown before you confirm the payment.

When a refund or reversal applies, it is credited in Dominican pesos (RD$ / DOP) to the same card. If the amount is calculated from a USD price, it is converted at Azul's exchange rate in effect on the refund date, so the RD$ amount may differ from the amount originally charged if the rate has changed. How long the refund takes to appear on your statement depends on your card's issuing bank.

7. Your consumer rights

Nothing in this policy limits the non-waivable rights granted to you by Dominican consumer protection law, in particular Law No. 358-05 (Pro Consumidor).

8. How to contact us

Email hello@mseller.app or call 809-563-2073 with your account email and the date and amount of the charge. For your security, never send your full card number: the last 4 digits are enough.